Safe Service gives Kenya's maintenance and repair companies work order management, asset registers, planned maintenance schedules, parts tracking, and SLA monitoring — one platform built for how a maintenance business actually runs.
Clients don't just want the repair done — they want proof it was done, on time, with the right parts, under warranty when applicable. Without records, every conversation becomes a dispute.
Without a record of what equipment exists, its age, and its service history, every repair starts from zero — no context on what's failed before or what's still under warranty.
Without planned maintenance schedules, everything is a fire to put out. Preventable breakdowns become emergency call-outs — costing you and the client far more than a scheduled visit would have.
A part fails within its warranty period, but nobody tracked the warranty terms — so you pay for a replacement you were entitled to claim for free.
Commercial contracts often specify response and resolution times. Without tracking, you find out about a breach when the client complains — not before it happens.
Which parts were used on which job, at what cost — without a record, you can't bill accurately or know what to reorder before you run out mid-job.
Dispatching a general technician to a job that needs a specialist skill wastes a visit. Without skill-matched dispatch, jobs get assigned by whoever's free, not whoever's qualified.
Not a generic ticketing system with a wrench icon. Every feature was designed for how a maintenance and repair business actually operates.
Every job tracked from request to completion — tasks, notes, and status, all tied to the asset and client involved.
A complete register of every piece of equipment you maintain — age, specifications, and full repair history in one place.
Preventive maintenance scheduled in advance based on asset type and usage — catching issues before they become breakdowns.
Warranty terms tracked per asset and per part. Know instantly whether a repair should be a claim, not a bill.
Response and resolution time commitments tracked per contract, with visibility into breaches before the client has to point them out.
Track parts used per job for accurate billing and reordering, and dispatch jobs to technicians matched by skill, not just availability.
See exactly how the platform responds to the situations your dispatch team faces every day.
An HVAC unit fails and the client wants to know if it's a billable repair or a warranty claim.
A commercial contract requires resolution within 4 hours, and the clock is ticking.
An electrical fault requires a certified electrician, not a general maintenance technician.
A generator at a client site is due for its scheduled preventive maintenance.
The maintenance companies winning long-term contracts are the ones with a work order record, an asset history, and an SLA track record on demand — not a filing cabinet.
Nairobi-based support · Priced in KES · No USD conversion · Kenya Data Protection Act compliant