SafeHouse Enterprise gives your estate and facilities team a single command centre for every branch — ATM maintenance schedules, vault-area service logs, generator compliance, CBK audit trails, multi-branch work orders, and real-time IoT alerts, all connected to one platform.
Most maintenance systems were not built with a multi-branch bank in mind. Here is what Kenya's bank FM managers tell us every day.
You manage 20+ branches but your system shows one location at a time. The MD asks for a national branch health report and you spend a weekend pulling spreadsheets.
ATM preventive maintenance is tracked in Excel. When a technician misses a service cycle, you find out when the ATM goes down — not before. SLA breaches go unnoticed until a complaint reaches the branch manager.
CBK requires 72-hour backup power certification. Your generator service records are in WhatsApp chats and filing cabinets. During a CBK audit, collecting that evidence takes days.
Who serviced the vault door last? When was the panic button tested? When was the CCTV system last inspected? If these answers are not instant, your audit posture is weak.
A plumber fixes a burst pipe at Westlands branch and sends an invoice to Head Office. Two departments later, nobody knows which branch it belongs to or whether the work was actually done.
Several of your branches are in leased premises. A lease expires without a managed renewal process. The landlord gives 30 days' notice. Your branch needs 90 days of fit-out. This is avoidable.
SafeHouse Enterprise's maintenance engine powers every module below. Each is built for multi-branch banking operations — not retrofitted from a generic CMMS.
Never miss a service cycle. Automated PM schedules keep your ATM fleet compliant and running.
One work order system covering every branch in your network — with role-based access by region.
Track every generator service, load test, and fuel reading across your branch network.
Every vault inspection, panic button test, and CCTV service is logged, timestamped, and auditable.
Every rented branch tracked from lease signing to renewal. Never miss a critical date again.
From purchase request to payment — with full branch-level cost centre coding and M-Pesa disbursement.
Whether it is an ATM fault, a burst pipe, or a failed generator test, every issue follows the same trackable path.
Branch staff, IoT sensor, or scheduled PM trigger creates a work order — with branch, asset, and priority auto-tagged.
SafeHouse Enterprise routes the job to the right technician or approved vendor based on branch location and trade category.
Technician updates status on mobile, uploads photo evidence, and captures parts used — all linked to the asset history.
Head Office sees the closed ticket on the live dashboard. Vendor invoice is matched and M-Pesa payment released.
The SafeHouse Enterprise Executive Dashboard gives your Head of Estates and CFO a real-time view of every branch's FM health — open work orders, overdue maintenance, budget burn, and compliance status — no report-pulling required.
Green / amber / red status per branch based on open work orders, overdue PMs, and compliance gaps.
Compare FM spend against approved budget per branch, region, and asset category — real time.
Temperature spikes, power failures, and sensor alerts surface instantly — with branch and asset context already attached.
Export a compliance summary covering generator logs, CCTV inspections, fire safety records, and vault service history — formatted for CBK review.
Walk through a typical day in the life of a bank FM team using SafeHouse Enterprise.
It is 11am on a Monday. The Thika Road ATM stops dispensing cash. Here is what happens next — with and without SafeHouse Enterprise.
SafeHouse Enterprise's IoT integration detects the ATM going offline and automatically creates a High-Priority work order — tagged to Thika Road Branch and the ATM asset record — before any staff notice.
The approved ATM maintenance vendor for the Thika Road zone receives an SMS and in-app notification. SLA clock starts ticking. Head of Estates sees the alert on their dashboard.
The technician updates the work order from their phone, uploads a photo of the repaired ATM, and logs parts used. The asset history is updated. The SLA clock stops.
The vendor submits an invoice linked to the work order. After Head Office approval, M-Pesa B2C payment is disbursed in minutes — no cheque, no delay, full audit trail.
A Central Bank of Kenya inspection team arrives at your Head Office requesting FM compliance records. SafeHouse Enterprise makes this a non-event.
The Head of Estates opens SafeHouse Enterprise's Compliance module and clicks "Export CBK Audit Pack." The system generates a PDF covering generator logs, CCTV service history, fire safety inspections, and vault maintenance — for every branch, for the last 3 years.
If the inspector asks about a specific branch, the Head of Estates opens the branch dashboard and shows a live timeline of all service events, technician sign-offs, and photo evidence — in seconds.
Because every PM was logged as it happened — not after the audit was announced — the record is complete and credible. SafeHouse Enterprise's automated PM scheduling ensures no branch ever has a missed service event.
Your Ngong Road branch lease expires on 1 October. The landlord wants a 40% rent increase. You need data and a plan — fast.
SafeHouse Enterprise automatically notified the Head of Estates, the CFO, and the branch manager 6 months before expiry. Today, 90 days out, a second escalation alert fires. No lease expires by surprise.
SafeHouse Enterprise shows every rent payment made, every lease addendum, the original fit-out cost, and the branch FM spend history — so your negotiating team walks in prepared.
Whether you renew or relocate, SafeHouse Enterprise tracks the fit-out project — contractor work orders, milestone sign-offs, and snag lists — until the branch is operational.
Finance receives a KES 340,000 invoice from an electrical contractor for work at "multiple branches." Nobody at Head Office can verify it. With SafeHouse Enterprise, this never happens.
SafeHouse Enterprise requires that every vendor invoice is matched to a closed work order before it enters the payment queue. No work order reference, no payment.
The branch FM officer confirms the work was completed (Goods Received Note) on their mobile. Only after GRN confirmation does the invoice reach the Finance approval queue.
Once Finance approves, M-Pesa B2C releases payment directly to the vendor's registered number. The transaction reference, amount, and timestamp are attached to the work order permanently.
SafeHouse Enterprise keeps your compliance records current, complete, and instantly exportable — not assembled at audit time.
Generator 72-hour backup compliance, ATM availability records, vault service logs, and physical security inspection evidence — all exportable in a single CBK-formatted report.
Fire suppression inspection schedules, extinguisher replacement logs, emergency exit compliance checks, and occupational safety records — tracked per branch with certificate expiry alerts.
Generator fuel storage compliance, waste disposal records, and environmental inspection sign-offs — particularly for branches with backup fuel tanks above 450L requiring NEMA registration.
Maintain verifiable evidence of your FM contribution to business continuity: power backup tests, recovery time records, and critical system maintenance logs aligned to ISO 22301 requirements.
Camera register, annual service records, DVR/NVR maintenance logs, and access control system inspection history — organised per branch, with evidence attached to every service event.
Single Business Permit linked to each branch, county building inspection compliance, signage permit tracking, and drainage/sanitation inspection records for branches across Nairobi and counties.
Book a 30-minute demo tailored to your bank or SACCO. We will show you your branch dashboard, walk through an ATM maintenance workflow, and run a live CBK compliance export.