The Complete CRM Platform

One relationship
graph for every
customer.

NexusCRM brings your revenue pipeline, service cases, customer success, and explainable intelligence into one workspace — with a live AI support chat grounded in your own real account data, not a canned script. Free to start.

Create Free Workspace See how it works

Free workspace, no credit card required.

7
Workspace Areas, One Platform
AI
Live, Account-Grounded Support
SLA
Timers on Every Service Case
2FA
Two-Factor Auth, Every Member
Portal
Dedicated Customer Self-Service
A sales team reviewing their pipeline together
The Problem

Most teams outgrow the spreadsheet long before they can justify an enterprise CRM.

A shared spreadsheet works until the second person edits the wrong row. A generic help desk logs tickets but knows nothing about the account behind them. An enterprise CRM promises everything, then spends the first three months on configuration before anyone can use it.

Deals live in a dozen places

A spreadsheet for the pipeline, a shared inbox for support, a doc for renewals — nothing talks to anything else.

Support has no SLA discipline

Without a due time computed from priority the moment a case is opened, "urgent" quietly becomes "whenever."

"AI support" usually means a script

Most bolt-on chat widgets can't see your actual account — so the moment someone asks a specific question, they're back to waiting for a human.

How It Works

From a first deal to a governed, self-serve platform.

Everything a growing customer-facing team needs, in the order you'll actually reach for it.

Step 1

Create your workspace

An organisation name, your name, a work email, and a password — under a minute, and you're the Owner of your own isolated workspace.

Step 2

Build your pipeline

Accounts, contacts, and a drag-and-drop Kanban pipeline across six stages — with leads, conversion, and a real forecast as deals move.

Step 3

Run service & success

Cases with SLA timers by priority, a relationship health score, contracts and renewals, and success plans with real milestones.

Step 4

Let AI ground your team

A live support chat that answers from your real product docs and the signed-in user's own live account data — not a script.

What's Inside

Seven workspace areas. One relationship graph.

Revenue pipeline & leads

A drag-and-drop Kanban board across six stages, lead capture and conversion, and a weighted six-month forecast that updates as deals move.

Customer graph

Accounts, contacts, and an org-wide activity timeline, plus a segment builder for filtering and saving your own account and contact views.

Service & SLA timers

Every case gets a due time computed from priority the moment it's opened, a breach flag when it's overdue, and a searchable knowledge base.

Success, contracts & renewals

An explainable relationship health score, per-account contracts with a 90-day renewal flag, and success plans with real milestones.

Explainable intelligence

Relationship-risk alerts with a plain-language conclusion and confidence level, revenue forecasting, and governed automation agents with a run history.

Security & access control

Two-factor authentication with recovery codes, seven granular roles, a full audit trail, and strict tenant isolation — no query can ever cross workspaces.

Email sync

Connect a Gmail or Outlook mailbox and every message to or from a contact logs itself to the timeline automatically — no manual note-taking.

Customer portal

A separate, self-service experience where your own customers can see their cases, submit a request, and browse published knowledge-base articles.

AI Does the Heavy Lifting

A support chat that actually knows the account it's talking to.

Most embedded chat widgets answer from documentation alone — accurate about the product, blind to the person asking. NexusCRM's live support chat is grounded two ways: real product documentation for how-to questions, and a live snapshot of the signed-in user's own workspace for everything else.

Live account grounding

Ask "what's my open pipeline value" or "how many open cases do I have" and get your real numbers, fetched from your workspace at that moment — not an estimate.

Grounded in your real docs

How-to questions are answered from NexusCRM's own indexed documentation — real field names and real row actions, not a generic guess.

Honest when it doesn't know

When something genuinely isn't covered, the AI says so and offers a human agent — it's built not to guess at account-specific details.

Real escalation, on request

Say "agent" any time and the conversation hands off to a human queue — no dead end, no repeating yourself from scratch.

Sales teams Support teams Customer success Solo founders
Create Free Workspace
Pricing

Free for small teams. Simple per-seat pricing beyond that.

The same complete platform either way — pipeline, service, success, intelligence, and AI support. No credit card to get started.

NexusCRM Free
Free, forever
KES 0
up to 3 members
The complete platform, every feature included — capped only at 3 active members per workspace.
  • Up to 3 members
  • Full pipeline, service, success & intelligence
  • Two-factor authentication & full audit trail
  • Live AI support chat, grounded in your account
  • Customer portal, email sync, CSV import & export
Create Free Workspace →
Unlimited members
NexusCRM Team
Team
KES 900
per member, per month
The exact same platform as Free — with no member limit. Pay by M-Pesa STK Push, right from Settings, no card required.
  • Unlimited members
  • Everything in Free, for every member
  • Billed monthly by active member count
  • Pay via M-Pesa STK Push from Settings
  • No card, no lock-in — pay only the months you need
Create Free Workspace →

Every workspace is isolated from every other organisation on the platform

FAQ

Questions we hear all the time

What exactly is NexusCRM?
A complete customer relationship platform: a drag-and-drop revenue pipeline, an org-wide customer graph of accounts and contacts, service cases with SLA timers, customer success health scoring with contracts and renewals, explainable intelligence and governed automation, and a live AI support chat grounded in your own account's real data.
Do I need a credit card to create a workspace?
No. Creating a workspace is free and takes under a minute — an organisation name, your name, a work email, and a password. Free workspaces stay free forever for up to 3 members; beyond that, Team is KES 900 per member per month, paid by M-Pesa STK Push right from Settings, no card needed.
How does the AI support chat know my account's data?
It's grounded two ways: real product documentation for how-to questions, and a live snapshot of your own account for questions about your own data — your open pipeline value, open case count, organisation, and role — fetched fresh at the moment you ask.
Can my own customers use NexusCRM directly?
Yes, through a separate customer portal with its own sign-in. Staff grant a contact access, and from there a customer can see their own cases, submit a new request, and browse published knowledge-base articles — never anything from the staff side.
Is my workspace's data isolated from other organisations?
Yes. Every record belongs to exactly one workspace, and no query in the product can return another workspace's data. Two-factor authentication is available to every member, and key actions are recorded in an audit trail.
What roles are available in a workspace?
Owner, Admin, Revenue, Service, Success, Member, and Viewer. Revenue, Service, and Success scope day-to-day management rights to one part of the product; Owner and Admin can do everything. Two-factor authentication, email sync, and personal tasks are available to every role.
Free to start

Bring your pipeline, service, and success into one graph.

Create a workspace and see your first deal, case, and account in minutes.

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Your workspace's data stays private to your organisation.